Naughty or Nice: Tips for Getting Better Customer Service During the Holidays
A survey says managing expectations is the biggest barrier to customer service satisfaction.
Information provided by ASQ You’ve made your holiday list and checked it twice, but when you head to the store how can you be sure your salesperson is not naughty, but nice? The way you speak with sales staff can play a big role, according to a new survey by ASQ, the leading authority on quality in all fields, organizations and industries. The survey was conducted as part of World Quality Month, an annual, worldwide celebration of quality and its impact in the world. World Quality Month is observed by ASQ and a host of leading quality organizations, professional societies and academic programs each November. The survey polled more than 600 quality and customer service experts worldwide who said managing customer expectations (29 percent) …
Bob McBride
8:32 am on Thursday, November 29, 2012
Excellent points, Brandon. more ›